As part of our growing commitment to provide unrivaled support options to our customers we provide a secure on-line interactive helpdesk which allows you to track the status of any incidents submitted to our staff by using your web browser. The helpdesk also includes a fully featured 'Knowledge Base' tool describing the most common problems and self help solutions.

We will provide you with login details or you can obtain your own by registering at the helpdesk site.

http://helpdesk.digicube.co.uk




Many issues can be solved remotely from our premises if we have configured remote access to you organisations computers or network. This simply means that our technicians can access your computer or server directly to troubleshoot any problems. This is the most efficient support option available. If you are not sure if you have remote support enabled at your premises please contact us




Basic telephone based support is provided from 9am - 5pm, Monday - Friday.
Even if our helpdesk is unable to answer your call due to busy periods you can submit your issue via a voicemail system and have your call returned as soon as possible.

Our helpdesk can be called on 028 302 66755

If your organisation subscribes to our dedicated 24/7 support you will be able to contact us at anytime.
This number will be provided upon sign-up




Support requests can be submitted to support by using the online form here




Email support is available to all clients at this address :